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Receptionist Diploma Course in Islamabad

Receptionist Diploma Course in Islamabad

Introduction:
The curriculum for Receptionist has been designed to meet the needs of applicants considering entry into the Front Office management positions in the hospitality industry. This comprehensive curriculum provides the students with a broad understanding of front office operations. A combination of theory and practical,the course equips the students with the skills and knowledge to undertake supervisory and managerial positions in the Hospitality Industry. It also provides an opportunity for industry practitioners to up skill and or refresh their knowledge base.

Course Outline:

Introduction and Course Overview
Exercise: Getting to Know You
The Role of the Receptionist
Customer Service Principles
Communication
Questioning Techniques
Listening Skills
Telephone Skills
The Factors of The Voice
Professional Handling of Incoming Calls
Telephone Work – Standards Monitoring Checklist
Assertiveness
Dealing with Anger
Your Personal Action Plan

For Registration Please Contact Us : 📱 0336-3333792 , 📱03165643400 , ☎️  051-8314594

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