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Level 3 Diploma in Customer Service in Islamabad

Level 3 Diploma in Customer Service in Islamabad

Level 3 Diploma in Customer Service is a qualification aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working in customer service. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of roles in which customer service is a major component.learners will cover the essentials of organizing and delivering customer service, the customer service environment, resolving customer problems, principles of business, personal and professional developing and customer retention. There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: developing resources to support consistency of customer service delivery, service partnerships, complaints, monitoring customer service interactions, verbal and written communication, product promotion, expectations, working on customers’ premises, challenging customers, relationships, service improvements, real-time online customer service, social media, champion customer service, technology, self-service equipment, post-transaction service, negotiation, team performance, equality, diversity and inclusion, interdepartmental collaboration, closing sales, sales information analysis, buyer behavior, contact centers, diary systems, event organisation, reception services, buddying colleagues, processing orders, bespoke software and employee rights and responsibilities.
Course Content:
Manage personal and professional development
Organise and deliver customer service
Principles of business
Resolve customers’ problems
Understand customers and customer retention
Understand the customer service environment

OASIS Institute of Skill & Technologies International
Qualification Number OASIS/601/129
Title Level 3 Diploma in Customer Service
Category International
Sector General Skills | Business & Administration

Total Units 45
Mandatory Units 39
Min Guided Learning Hours 289
Total Qualification Time 550

Course Complete Charges (FEE) : 35000 PKR
For Registration Please Contact Us : 0336-3333792 051-8314594

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